FAQs

 

General Questions

**Q1: What is Dezcart?

A1: Dezcart is an e-commerce platform where you can shop for a wide range of products conveniently online.  

**Q2: Do I need an account to shop on Dezcart?**  

A2: Yes, creating an account allows us to provide a seamless shopping experience, including tracking your orders and saving your preferences.  

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**Ordering & Payment**  

**Q3: How do I place an order?**  

A3: Simply browse through our products, add items to your cart, and proceed to checkout. You'll be prompted to log in or sign up to complete your order.  

**Q4: What payment methods do you accept?**  

A4: We accept major credit/debit cards, digital wallets, and other secure payment methods available on our checkout page.  

**Q5: Can I change or cancel my order?**  

A5: You can modify or cancel your order within 24 hours of placing it. Contact our support team for assistance.  

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**Shipping & Delivery**  

**Q6: Where does Dezcart deliver?**  

A6: We deliver to locations nationwide and internationally. Delivery options depend on your address and will be displayed during checkout.  

**Q7: How long will my order take to arrive?**  

A7: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout.  

**Q8: How can I track my order?**  

A8: Once your order is shipped, you'll receive a tracking number via email or SMS to monitor its progress.  

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**Returns & Refunds**  

**Q9: What is Dezcart's return policy?**  

A9: We accept returns within 14 days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.  

**Q10: How do I initiate a return?**  

A10: To start a return, log in to your account, navigate to the 'Orders' section, and select 'Return' for the item. Alternatively, contact our customer support team.  

**Q11: When will I receive my refund?**  

A11: Refunds are processed within 7–10 business days after we receive and inspect the returned item.  

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**Customer Support**  

**Q12: How can I contact Dezcart's customer service?**  

A12: You can reach our support team via email, live chat, or phone. Visit our 'Contact Us' page for details.  

**Q13: What should I do if I receive a damaged or incorrect item?**  

A13: Please contact our support team within 48 hours of delivery, and we'll assist you with a replacement or refund.